Prompt Response Results In Happy Customer
To: Tom Lauria and the Axis NJ Team,
Thank you for the valuable support and information you supplied!
We have been painfully dealing with an intermittent issue which has caused havoc with our process. Not knowing Axis’s capabilities, We have utilized many specialists with no success in resolving the root cause of our problem.
Upon our introduction to you and the Axis team, we sent a summary of the events, issues and the Siemens hardware platform to you. Your prompt response with the detailed information gave us an outline to follow.
After checking multiple points and devices, it was discovered that one of our pressure switches had water inside its wiring connecting box. The water had settled inside the 'well' type round connector, and was creating an intermittent short which affected half of the digital input card. We addressed the root cause of the intermittent issue and have since had no issue.
I will recommend to everyone to use Axis NJ for their products and fast expert support.
Regards,
Jim S.
Technician
(Company Name Removed)